Responsible Gaming

Gaming Should Be Entertainment

At Vegas Hero, we believe that casino gaming should be enjoyable entertainment only, never a way to earn money or solve financial problems. Please gamble only with money you can afford to lose, and always set limits before you play.

Age Verification

Vegas Hero is only available to players aged 18 years or older (or the legal age in your jurisdiction). We are committed to preventing underage gambling. By using our service, you confirm that you meet the minimum age requirement in Great Britain.

Warning Signs of Problem Gambling

If you recognise any of the following signs, you may be developing a gambling problem:

• Chasing losses by gambling more to try to recover money you've lost
• Hiding your gambling activity from family, friends, or partners
• Gambling with money needed for essentials like rent, bills, or food
• Spending more time and money on gambling than intended
• Feeling anxious, irritable, or restless when trying to reduce gambling
• Lying about the amount of time or money spent gambling
• Borrowing money to gamble or pay off gambling debts
• Neglecting work, study, family, or social commitments due to gambling
• Unsuccessful attempts to stop or cut back on gambling
• Using gambling to escape problems, stress, or negative emotions

Self-Help Tools & Limits

Vegas Hero provides several tools to help you manage your gaming responsibly:

• Deposit Limits: Set a maximum amount of money you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount of losses you are willing to accept in a given timeframe
• Reality Checks: Receive regular notifications during play to remind you of how long you've been gaming and how much you've wagered
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing Vegas Hero and other participating operators
• Account Cooling-Off: Take a break from your account for a set period without closing it permanently

These tools are available in your account settings. We encourage you to use them to maintain control over your gaming.

Support Organisations & Help

If you believe you may have a problem with gambling, confidential support is available:

United Kingdom

• GamCare: Free counselling, information, and support. Visit www.gamcare.org.uk or call 0808 8020 133 (free and confidential)
• GamStop: Self-exclusion scheme allowing you to block access to online gambling operators. Visit www.gamstop.co.uk
• Gamblers Anonymous: Free peer-support meetings across the UK. Visit www.gamblersanonymous.org.uk
• National Problem Gambling Clinic: NHS specialist treatment service. Call 020 7054 2345

International Support

• Australia: Gambling Help Online – www.gamblinghelponline.org.au or call 1800 858 858
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org or call 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de

Get Help Today

If gambling is causing you distress or affecting your life, please reach out for help immediately. There is no shame in seeking support — many people have overcome gambling problems with the right assistance. Contact one of the organisations listed above, or speak to someone you trust.

Remember: Help is available, and recovery is possible.